Refund policy

Nature of the Products

The products sold by MBS Meteorite are authentic meteorites, unique and valuable specimens of extraterrestrial origin, individually selected and documented.
Due to their scientific, collectible, and non-reproducible nature, returns and exchanges are not accepted once the item has been received, except in the cases expressly stated below.

 Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted in the following cases:

  • If the meteorite shows no damage.

  • If the customer changes their mind after purchase.

  • If the item has been handled, altered.

Before making a purchase, customers may request detailed information about the meteorite (classification, weight, photographs, documentation, origin, etc.).
Our team is fully available to provide guidance and answer any questions prior to purchase.

 Damage During Shipping (Only Exception)

If a meteorite arrives damaged due to transportation, the customer must:

  1. Inspect the order immediately upon delivery.

  2. Contact us at mbs.meteorites@gmail.com within 24 hours of receipt, including:

    • Clear photographs of the damage

    • Photos of the external and internal packaging

    • Order number

Once the claim is reviewed, MBS Meteorite may offer :

  • A refund, if no equivalent specimen is available.

  • An exchange for another meteorite of the same category and group, or

always considering the customer preference.

Exchanges

Exchanges are only possible in cases of shipping damage and only if a replacement is available in the:

  • Same classification

  • Same group or type

Due to the unique nature of meteorites, replacement availability cannot be guaranteed.

 European Union Right of Withdrawal

In accordance with EU regulations, the right of withdrawal does not apply to unique, collectible, or individually classified scientific items, such as meteorites, except in cases where the product arrives damaged or defective.

 Customer Support

For any questions before purchase or regarding an order, please contact us at:
mbs.meteorites@gmail.com

Our goal is to ensure transparency, trust, and a responsible purchasing experience aligned with the exceptional value of each specimen.